Here’s a Cancellation & Refund Policy page tailored for Coliseum Sportz Planet:
Cancellation & Refund Policy
At Coliseum Sportz Planet, we strive to provide our customers with a seamless booking experience. However, we understand that plans can change. This policy outlines the terms for cancellations and refunds for bookings made through our website [www.coliseumsportz.com].
1. Cancellation Policy
1.1 Customer-Initiated Cancellations:
- Cancellations must be requested at least 24 hours before the scheduled booking time to qualify for a refund.
- Cancellation requests can be made via the Website or by contacting our customer support team at support@coliseumsportz.com.
1.2 Late Cancellations:
- Cancellations made less than 24 hours before the booking time are not eligible for a refund.
1.3 No-Show Policy:
- Customers who do not show up for their booking without prior cancellation will not be eligible for a refund.
1.4 Management-Initiated Cancellations:
- Coliseum Sportz Planet reserves the right to cancel bookings due to unforeseen circumstances, such as weather conditions or maintenance issues. In such cases, customers will receive a full refund or the option to reschedule.
2. Refund Policy
2.1 Refund Eligibility:
- Refunds are processed only for cancellations made in compliance with the above terms.
- Refunds will not be provided for non-attendance or late cancellations.
2.2 Refund Processing Time:
- Approved refunds will be processed and credited within 7-10 business days to the original payment method.
- Customers will receive a confirmation email or SMS once the refund has been processed.
2.3 Deductions (if applicable):
- Any applicable transaction fees or taxes may be deducted from the refund amount as per payment gateway terms.
3. Rescheduling Policy
3.1 Customers can request to reschedule their bookings at least 24 hours before the scheduled time.
3.2 Rescheduling is subject to availability and may incur additional charges if the new slot is priced higher than the original booking.
3.3 Rescheduling requests can be made via the Website or by contacting customer support.
4. Exceptions
4.1 Special Events or Tournaments:
- Bookings for tournaments, leagues, or special events may have different cancellation and refund policies. These will be communicated at the time of registration.
4.2 Force Majeure:
- In the event of force majeure (natural disasters, government-imposed restrictions, etc.), refunds or rescheduling options will be provided based on the circumstances.
5. How to Request a Cancellation or Refund
To request a cancellation, refund, or rescheduling, please contact us through the following channels:
- Email: support@coliseumsportz.com
- Phone: +91 9633 17 5009
- Address: Near Vettikulangara Temple, NTPC Road, Cheppad
Provide the following details for processing your request:
- Name
- Booking ID
- Date and time of booking
- Reason for cancellation or refund
6. Changes to This Policy
Coliseum Sportz Planet reserves the right to amend this policy at any time. Updates will be posted on this page, and customers will be notified of significant changes.
Thank you for choosing Coliseum Sportz Planet. We are committed to providing a hassle-free experience for all our customers.
Let me know if you’d like to include more specific details or additional clauses!
