Welcome to Coliseum Sportz Planet! By accessing or using our website and services, you agree to the terms and conditions outlined below. These terms comply with the Indian Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws. Please read them carefully before proceeding.
1. General Terms
1.1 These terms govern your use of the website [www.coliseumsportz.com] (the “Website”) and our services.
1.2 By accessing the Website, you confirm that you are at least 18 years old or have consent from a parent or guardian if under 18.
1.3 Coliseum Sportz Planet reserves the right to amend these terms at any time. Updates will be posted on this page, and continued use of the Website implies acceptance of the revised terms.
2. Services Offered
2.1 Coliseum Sportz Planet provides an online platform for booking sports facilities, registering for events, and purchasing related services.
2.2 The availability of services is subject to change without prior notice.
3. Booking and Payments
3.1 All bookings must be made through our online platform and are subject to availability.
3.2 Payments can be made via debit/credit card, UPI, net banking, or other digital payment methods as provided.
3.3 By making a payment, you agree to the terms of our Cancellation and Refund Policy (outlined below).
3.4 Users will receive a confirmation email or SMS upon successful payment.
4. Pricing and Taxes
4.1 All prices displayed on the Website include applicable taxes as per Indian law.
4.2 Coliseum Sportz Planet reserves the right to revise prices at any time.
4.3 Pricing errors, if identified, may result in cancellation of bookings, with a full refund processed to the customer.
5. Cancellation and Refund Policy
5.1 Cancellation requests must be submitted via the Website or customer support at least 24 hours before the booking time.
5.2 Refunds for eligible cancellations will be processed within 7-10 business days.
5.3 In case of cancellations by the management (e.g., due to weather or maintenance issues), a full refund will be issued.
5.4 Non-attendance without prior cancellation will not qualify for a refund.
6. Facility Usage and Conduct
6.1 Users must follow all rules and guidelines for each sport or facility.
6.2 Damage to facilities or equipment caused by negligence will result in penalties or repair charges.
6.3 Consumption of alcohol, smoking, and unlawful activities are strictly prohibited.
6.4 Coliseum Sportz Planet reserves the right to deny entry or remove individuals who violate these terms.
7. Privacy and Data Protection
7.1 Coliseum Sportz Planet collects and uses personal information in accordance with its Privacy Policy and the Information Technology Act, 2000.
7.2 User data will not be shared with third parties without consent, except as required by law.
7.3 Users have the right to access, modify, or delete their data by contacting us at support@coliseumsportz.com.
8. Intellectual Property
8.1 All content on the Website, including text, images, and logos, is the intellectual property of Coliseum Sportz Planet.
8.2 Unauthorized use, reproduction, or distribution of this content is prohibited.
9. Limitation of Liability
9.1 Coliseum Sportz Planet is not responsible for injuries or damages resulting from participation in activities, except in cases of negligence on our part.
9.2 We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
10. Grievance Redressal
10.1 In compliance with Indian e-commerce laws, Coliseum Sportz Planet has appointed a grievance officer to address customer concerns:
- 10.2 Grievances will be addressed within 48 hours and resolved within 30 days of receipt.
11. Governing Law and Disputes
11.1 These terms are governed by the laws of India.
11.2 Any disputes will be subject to the jurisdiction of the courts in India.
Contact Us
For queries or assistance, contact us:
- Email: support@coliseumsportz.com
- Phone: +91 9633 17 5009
- Address: Near Vettikulangara Temple, NTPC Road, Cheppad
Thank you for choosing Coliseum Sportz Planet – where sports come alive!
